Customer Information

Image courtesy of Rene Smith

Staying with us

Getting here

The road to the Holiday Park (Danseys Pass Road) is paved when approaching from the north (Duntroon). The road from the south (via Naseby) is a gravel road and does not allow caravans.

Stay connected

We have free Wifi available in the lounge, but there is no phone reception. To use your phone on site, connect to the Wifi and switch on Wifi calling. Wifi network is called 'DPHP Guest Wifi' (no password).

Facilities (all free and included in your booking)

Shared kitchen contains pots, pans, crockery and everything you need to prepare, cook and eat a meal. This includes BBQs, fridges, freezers and food storage shelving.
Free cold-water washing machines.
Free hot showers.
Fire pit, and firewood provided for fires on a Friday and Saturday evening, and public holidays (dependent on weather and fire permits). Please bring your own wood if you wish to light a fire on a different night, and make sure you obtain permission before lighting any fires.
Guest lounge contains a library, board games and DVD player. DVDs can be borrowed for free from the Office; please return after use. Please also ensure that families treat the lounge with respect and only consume food and drinks over the tiled floor area. Please return games equipment to the basket after use.
Tyre tubes are available for guest use. We have an air compressor you can use to keep them nice and floaty. Please return them immediately after use, so other guests can enjoy them.
We sell basic food and essentials at our camp store.

What to bring

Bedding and towel (unless you are staying in the A Frame chalet or intend to hire these from us).
Swimwear, wetsuit, goggles, spare towels and water toys if you intend on swimming or exploring the river.
Camping gear: gumboots, insect repellant, torch, hat, sunscreen, warm & cool clothes, marshmallows, water containers, umbrella, raincoat, etc.
Water vessels can be handy, as our taps are a short walk away and it always helps to have plenty of water at your camp.
Toys: Fly fishing gear, outdoor games equipment & balls, gold fossicking equipment, golf clubs, walking shoes, board games, books, etc.
Firewood if you wish to light the firepit on a day other than Friday, Saturday or a public holiday.

Staying in cabins

Bring bedding and a towel (unless you are staying in the A Frame chalet or intend to hire these from us).
Please park in front of your cabin, as the area beside the cabins are powered campsites.
Guests staying in the A Frame Chalet and River Cottage have firewood provided, located under the A Frame and under the porch of the cottage.
Please wash, dry and return all of your dishes to their original location.

FAQs

Q: Can you drink the water from the taps located around the property?

A: Yes! All of the water passes through our filtration system before it travels to your mouth.

Q: Can my friends visit me when I stay?

A: Yes, they are welcome to stay. We simply ask that all visitors report to the office on arrival, and for stays over 15m, we request that they pay a day visitor rate of $5 per person, to help cover any additional costs incurred during their visit.

Holiday Park map

Information & Policies

Arrival & departure times

Arrival - 3pm; Departure - 10am. Feel free to enjoy the grounds and facilities if you arrive early or depart late, your accommodation or site will not be available prior to 3pm on day of arrival or after 10am on day of departure.

Cancellation & modification policy

Cancellations within 48 hours of arrival are non-refundable. Cancellations made within 7 days of your arrival date are eligible for a refund of 50% of the booking value, while cancellations made 7 or more days before your arrival date are eligible for a full refund or rebooking.

Modifications can be made 7 or more days before your arrival date. Booking modifications are not permitted within 7 days of your arrival date and will be subject to the cancellation terms outlined above.

Payment

Payment is taken upon arrival. We accept cash, EFTPOS, and major credit cards.

Rubbish

We operate a recycling and composting system, so we would appreciate your cooperation by separating food and recyclables from rubbish.

Communal facilities

Please help keep our shared spaces enjoyable for all by leaving kitchens, bathrooms, and BBQ areas clean and tidy after use. Please take responsibility for your belongings; the park cannot be held responsible for lost or stolen items.

Weather events and natural disasters

In the event of severe weather or unforeseen circumstances, we may need to adjust bookings or relocate guests for safety reasons.

Check-in and check-out

Cabin check-in is from 3:00pm and check-out before 10:00am.

Camper check-in is from 1:00pm and check-out before 12:00pm.

You’re welcome to enjoy our grounds and facilities if you arrive early or depart late, but please note your accommodation or site may not be accessible outside of these times.

Dogs and pets

We love welcoming well-behaved dogs by prior arrangement. To ensure everyone’s comfort:

dogs must always be on a lead or in an enclosure—no exceptions
owners must clean up after their dogs and dispose of waste responsibly
dogs are not allowed in cabins or indoor facilities unless they are confined to a crate.

For everyone’s safety, these rules are strictly enforced, and dog owners who don’t comply may be asked to leave.

Quiet hours

Quiet hours are observed from 10:30pm to 7:30am. As a family-friendly park, we kindly ask all guests to be considerate and keep noise to a minimum during these times.

Smoking and alcohol

Smoking is prohibited in indoor areas, communal facilities, and near children’s play areas. Please dispose of cigarette butts responsibly. Enjoy responsible alcohol consumption in moderation without disturbing other guests.

Liability

Guests stay at their own risk. Danseys Pass Holiday Park is not liable for injuries, theft, or damage to personal property. Parents/guardians are responsible for supervising children at all times.

Management rights

Management reserves the right to refuse service or end a stay without refund for non-compliance with park rules or behavior that disrupts other guests.

We kindly ask all guests to follow posted signs and staff instructions. Thank you for choosing Danseys Pass Holiday Park. We’re committed to making your stay as comfortable and enjoyable as possible!

Campsite dimensions

Riverside tent sites

Site number	dimensions
1	13 x 7
2	12 x 7*
3	12 x 7*
4	12 x 7*
5	12 x 7
6	15 x 7
7	14 x 9
8	16 x 9
9	16 x 10
10	13 x 7
11	12 x 7
12	13 x 6
13	14 x 6
14	13 x 7
15	12 x 7
16	11 x 7
17	13 x 7
18	13 x 7
19	6 x 10 x 14**